Policies

FGCU Catering is committed to delivering exceptional service through a highly experienced and dedicated team. We offer fully customizable menus designed to meet your unique needs and budget. Our full-service catering includes a variety of styles—receptions, buffets, plated meals, and casual refreshments—each crafted with creativity and care. Every event is thoughtfully prepared, beautifully presented, and executed with attentive, gracious service focused on every detail.
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Ordering & Lead Times:

  • Submit all catering requests through the FGCU Catertrax Portal 
    (FGCU-Catering.Catertrax.com) 
    • This includes all changes, adjustments, and confirmations
  • All events should be placed seven days in advance.  Events within those seven days will need to contact Catering directly for scheduling and may incur an additional service fee to accommodate. 
  • Custom Quotes may not be accepted if an order is not within the lead time.
    • Please allow for two-three weeks for a proper quote.
  • Final guest counts should be confirmed in Catertrax seven days in advance.  This count will serve as the guest count billed unless additional guests are added, in which the higher count will be the count billed.  
  • All orders must be confirmed in Catertrax by the event host.  Confirmed orders serve as the legal and binding event Contract.  


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Staffing & Service:

  • All events are priced for two-hour service, except for dinners which are three hours from start time.  Any event longer than two hours will incur additional service fees at $50 per hour.
  • All Catering orders, except pick up events, include delivery, set up and clean up.
  • They also include table linens for the food and beverage tables listed on the contract (provided by FGCU Catering).
  • Weekend events May require an event minimum, please check with the Director of Catering before booking.
  • Special Diets and allergen meals are available but may require additional fees.
  • All Events must be scheduled through Campus Reservations.  Reservations can be made by emailing rmsched@fgcu.edu.

Attendant or labor fees may apply for:

  • Buffet/breakfast/lunch refills
  • China service or bussing
  • VIP/high profile events
  • Events outside 8 a.m.–5 p.m.
  • Multi service events (e.g., lunch + snack + beverage)
  • Client requested beverage “refreshes"
  • All Fees are described in the Catering Fee Schedule below.)

 

Menu & Dietary Needs:

  • Finalize menus by the ordering deadline.
  • Notify the caterer in advance regarding dietary restrictions (vegetarian, vegan, gluten free, etc.).
    • Excessive requests may incur additional fees or costs.
  • Substitutions may occur based on availability.

 

Payments & Billing

  • All university entities are encouraged to order with a Purchase Order.  If a PO is not available, then a P-Card is suggested.
  • Payments should be made within 5 business days of the event completion and final invoice tracking.  
  • Payments received past 30 days are subject to administrative fees.

 

Cancellations

  • Cancelations can be made up to seven business days to the event without incurring additional fees.  If the event is less than seven business days away, please contact the Director of Catering to confirm that the event can be canceled and what fees can be expected.
  • Large Volume Events require more time for changes and cancellations as product is typically ordered earlier. 
  • Guest count reductions must be submitted seven days before the event date.


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Catering Fee Schedule:

  • General Fees
    • Rush Order Fee: Up to $50.00
  • Minimum Order Requirement: $75.00 and 12 guests
    • Make Any Order Togo: $2.25 per person (i.e. TO GO breakfast)
  • Off Campus Delivery Fee: $0.75 per mile
    • May be subject to additional fees
  • Alcohol & Bar Service
    • Alcohol Service Minimum: $200.00 (applies if sales do not meet minimum)
    • Bartender/Barback Fee: $60 per hour, 4 hour minimum
  • Culinary Labor & Stations
    • Action Station / Chef Fee: $150 per chef
    • Cooking Station / Cook Fee: $100 per cook
    • Extra Labor Fee: $50 per hour, 4 hour minimum
  • Service ware, Linen & Equipment
    • China Service (rental): $4.00 per person 
      • Additional glassware or specialty wares billed separately
    • Upgraded Disposables (plasticware/cups/plates): $2.25 per person
    • Additional House Table Linen (non food tables): $10 per linen
      • Upgraded Linen Fee: $12 per linen 
      • If rented, charges follow rental cost
    • Chair Covers: $1.00 per cover
    • $50 Linen Only Order fee (and they request for it to be set as well) + Linen fees
  • Room Setup, Cleaning & Furniture
    • Furniture Moving Fee: $100
    • Excessive Furniture Moving Fee: $250
    • Cleaning Fee (Boardwalk specific): $50
    • Excessive Cleaning Fee: $100
  • Event Specific Fees
    • Wedding Package: 20% per guest 
      • Includes champagne toast, additional setup needs, extended decoration time, and related service requirements
    • Boardwalk Private Event Rental to close restaurant = $3,000 per day, but must be approved by FGCU


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Delivery, Equipment & Cleanup

  • Event Set time is an internal set time to ensure we are set up by the event start time.  If you wish your food to be set prior, please request that your times are earlier. 
  • Event spaces must be unlocked and ready 30 minutes before delivery time.
    • Please ensure Campus Reservations can accommodate this request and/or that the room is prepared for set up upon our arrival.
  • Catering equipment must remain on-site and will be billed if lost or damaged.
  • Excessive mess or room reset fees may apply.


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Food Safety

  • Homemade food is not permitted for public events.
  • Perishable leftovers may not be taken off-site.


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Boardwalk Catering

  • FGCU Catering is the exclusive caterer for Boardwalk Restaurant.
  • Outside food or beverages are not allowed to be served (unless approved).  
  • All alcoholic beverages must be purchased and served by FGCU Catering Services
  • All Boardwalk events have a $50 cleaning fee.
  • If the event requires a specific set up, there will be a $100 furniture moving fee as well.

 

Meeting Room and Equipment

Please reserve space, technology and any tables or chairs you may need for your event by contacting Campus Reservations at rmsched@fgcu.edu.

Chartwells Catering at Florida Gulf Coast University
10501 FGCU Blvd S
Fort Myers, FL 33965
(239) 590-7570